Your Selected Office Supplies

Returns Policy

14 Days

Satisfaction Guarantee

Full Refund

Or exchange — your choice

Free Returns

On faulty or incorrect items

3–5 Business Days

Refund processing time

Our 14-Day Satisfaction Guarantee

At Easy Office Supplies, every product comes with a 100% satisfaction guarantee. If you are not completely happy with your purchase, you may return it within 14 days of the invoice date. We want you to be happy with your purchase! If you need to return an item, you have 14 days from your purchase date to do so, as long as the product is unopened, unused, and still in its original, undamaged packaging. Please note that we can’t refund the original shipping cost. If your order qualified for free shipping, the actual shipping fee we paid will be deducted from your refund. You’ll also be responsible for the cost of shipping the item back to us. Depending on the product and our supplier, a small restocking fee might apply.

Eligible Returns

To qualify for a return, the following conditions must be met:

  • Item is returned within 14 days of delivery
  • Item is in its original, unused condition and original packaging
  • Proof of purchase (order confirmation or invoice) is provided
  • All original accessories, manuals, and packaging materials are included
  • The item has not been damaged through misuse, accident, or modification

Faulty or damaged items: If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible. Where required under Australian Consumer Law, we will offer a repair, replacement, or refund.

  In these cases:
  • Easy Office Supplies will cover reasonable return shipping costs.
  • Photographic evidence may be requested to assist with claims.
  • Items must be reported within a reasonable timeframe after delivery.

Non-Returnable Items

The following items cannot be returned unless they are faulty or were sent incorrectly:

  • Ink and toner cartridges that have been opened or used
  • Custom-printed or personalised stationery
  • Hygiene and cleaning products that have been opened
  • Software with a broken seal or downloaded licence
  • Perishable goods (e.g. food and beverage items)

Furniture & Large Items

Furniture and large bulky items are subject to a separate returns process due to their size and delivery requirements:

  • Notify us within 7 days of delivery if the item is faulty or not as described
  • Change-of-mind returns for assembled or used furniture may incur a restocking fee
  • Items must be disassembled and re-packaged in original packaging where possible
  • Return freight costs for change-of-mind returns are the customer's responsibility

⚠️ Please inspect furniture upon delivery before assembly. We recommend photographing any visible damage immediately and contacting us before use.

Technology & Electronics

Technology products (computers, printers, scanners, and accessories) must be returned in their original sealed packaging unless the item is faulty:

  • Sealed, unopened technology items may be returned within 30 days
  • Opened technology items may only be returned if faulty — please contact us first
  • Manufacturer warranty claims should be directed to the manufacturer where applicable
  • Please back up all data before returning any device — we are not liable for data loss

How to Lodge a Return

Step 1 — Contact Us

Call us on (03) 8571-0400 or email sales@easyofficesupplies.com.au to notify us of your return and receive a Return Authorisation (RA) number.

Step 2 — Pack Your Item

Pack the item securely in its original packaging. Clearly write your RA number on the outside of the parcel along with your order number.

Step 3 — Ship the Item

Send the item to our returns address. For faulty items, we arrange free collection. For change-of-mind returns, freight is the customer's responsibility.

Step 4 — Inspection

Once we receive your return, our team will inspect the item within 1–2 business days and notify you of the outcome by email.

Step 5 — Refund or Exchange

Approved refunds are processed within 3–5 business days back to your original payment method. Exchanges are dispatched promptly.

Tip: Keep your tracking number when sending a return so you can monitor its progress. We recommend using a registered or trackable postage service.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved refunds are processed within 3–5 business days
  • Refunds are credited to the original payment method
  • Credit card refunds may take an additional 2–10 days depending on your bank
  • Original shipping charges are non-refundable unless the return is due to our error
  • Partial refunds may be issued for items returned with signs of use or missing components

Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law (ACL). As a consumer, you are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes your consumer guarantees under the ACL.